Shipping

ExtintoresOnline.pt Shipping Policy

Delivery Methods

Collection at an ExtintoresOnline.pt Store

  • Cost: €5.90
  • Procedure: The customer can choose to collect the order in person at an ExtintoresOnline.pt store.

Delivery to Address

  • Responsibility: After delivery to the indicated address, the risk of the products is the customer's. ExtintoresOnline.pt is not responsible for incorrect addresses or products not collected at the specified address.
  • Delivery: The customer's responsibility begins only after delivery to the specified address.

Delivery Process

  • Transport Service: Orders are delivered by an external transport service on the logistics company's operating days and times.
  • Delivery Times:
    • Portugal: 1 to 2 business days.
    • Azores and Madeira: 3 to 5 working days.
    • Europe: 3 to 7 working days (Spain, Germany, Austria, Belgium, Slovakia, Slovenia, France, Greece, Netherlands, Hungary, Ireland, Italy, Lithuania, Czech Republic, Denmark, Estonia, Finland, Latvia, Malta, Norway, Poland, Sweden).
  • Delays: May occur during periods of higher order volume (sales, Christmas, Black Friday).

Shipping Costs

  • Mainland Portugal: €5.99
  • Azores and Madeira: €5.99
  • Europe: €5.99
  • Customs clearance: Associated costs are the responsibility of the customer.

Additional Information

  • Unavailability: ExtintoresOnline.pt will inform the customer about the unavailability of the products and will proceed with the refund within a maximum period of 15 days.
  • Delivery Confirmation: Delivery is considered completed upon signature on the delivery receipt at the agreed address.

This policy aims to ensure transparency and clarity in shipping processes, ensuring that ExtintoresOnline.pt customers are well informed about the methods, deadlines, costs and responsibilities associated with shipping their orders.